Managing 3CX Applications

Over the years, 3CX has released several applications to manage calls through their system.

Versions 16 and 18 are now obsolete and no longer supported by 3CX. Reliability and security issues may occur.

It is therefore strongly recommended to remove these versions from your computers and use either the latest 3CX app (Windows Store), the web client, or a web application (PWA).

Also, if multiple versions are active, you may receive simultaneous notifications for an incoming call, which can quickly become confusing.

This guide details how to uninstall or disable old versions of 3CX applications in order to ensure optimal and secure use of your 3CX tools.

Versions

• 3CX V16 (3CXPhone for Windows)

• 3CX V18 (3CX Desktop App)

• 3CX V20 (Windows Store)
  

TABLE OF CONTENTS

• Remove Applications
• Disable a 3CX Application
  • 3CX V16 (3CXPhone for Windows)
  • 3CX V18 (3CX Desktop App)
  • 3CX V20 (Windows Store)

Remove Applications

If you have administrator rights on your computer, you can uninstall unnecessary 3CX applications:

1. Go to Settings > Apps > Installed Applications.

2. Use the search bar to find “3CX” applications.

3. Click the three dots on the right side of the application entry to uninstall it from your computer.

Disable a 3CX Application

If you don’t have administrator rights on your computer, here’s how to disable 3CX applications until an administrator can intervene.

3CX V16 (3CXPhone for Windows)

1. Open your 3CX application and click the gear icon (bottom right).

2. Go to Configure / Configure Accounts.

3. Uncheck your account and return using the back arrow.

Your account is now disabled. You can reactivate it later by following the same steps and checking your account again.

3CX V18 (3CX Desktop App)

1. Expand your system tray icons (bottom right of your taskbar).

2. Locate the 3CX app and right-click it.

3. In Preferences, deselect Launch on login.

The 3CX Desktop App will no longer load automatically when Windows starts.

You can now choose Exit to quit the application.

3CX V20 (Windows Store)

1. Open the 3CX application.

2. Click your profile picture, then Configure > Manage Accounts.

3. Uncheck your account to disable it.

See also

We invite you to consult other guides to get familiar with your 3CX system:

• Install a 3CX application

• Introduction to the 3CX Web Client

• 3CX Windows app Guide

• Yealink Phone User Guide

• IOS application (Iphone)

• Android application